Refund policy

MODULES FOR THE EXERCISE OF THE CONSUMER'S RIGHT OF WITHDRAWAL

AND RETURNED FOR LACK OF CONFORMITY

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  1. A) Instructions on withdrawal pursuant to art. 49, paragraph 4 of Legislative Decree 206/2005

Right of withdrawal from orders

You have the right to withdraw from the contract (single or multiple purchase orders for products, as attachments to the contract itself), without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods (or of the last good, in the case of multiple orders). To exercise the right of withdrawal, you must inform us (at the operational headquarters of Nickname Snc di Silvi e Piazzi, in via Oberdan n. 24/F, 40126 – Bologna (BO), VAT number 02742231208, tel. +39051225425, email semm@semmstore.com, of your decision to withdraw from this contract (i.e., order connected to the contract) through an explicit declaration (for example, a letter sent by post or e-mail). To this end, you can use the model withdrawal form attached here, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract (i.e., an order connected to the contract), you will be refunded all the payments you have made to us regarding the order for which you have exercised the withdrawal, without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever comes first.

If you have received the goods, you will have to send them back to us. The costs of the return will be at your expense.

You are responsible for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal form for products

pursuant to article 49, paragraph 1, lett. h) Legislative Decree 206/2005

(fill in and return this form only if you wish to withdraw from the contract/order)

Spit. Nickname Snc di Silvi e Piazzi, operational headquarters in via Oberdan n. 24/F, 40126 – Bologna (BO), VAT number 02742231208, tel. +39051225425, email semm@semmstore.com

- I hereby notify the withdrawal from my sales contract/order of the following products:

- Ordered on:

- Name(s) of the consumer(s):

- Address(es) of the consumer(s):

- Signature of the consumer(s) (only if this form is notified in paper version)

- Data

 


 

  1. B) Instructions on returns for lack of conformity pursuant to articles 128-135 Legislative Decree 206/2005

Right of return for lack of conformity

You have the right to request the return of the product received under the contract, in the event of a lack of conformity, within 2 years after the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods (or of the last good, in case of multiple orders). To exercise the right of return, you must inform us (at the operational headquarters Nickname Snc di Silvi e Piazzi, in via Oberdan n. 24/F, 40126 – Bologna (BO), VAT number 02742231208, tel. +39051225425, email semm@semmstore.com) of your decision to return the product through an explicit declaration (for example a letter sent by post, fax or e-mail). To this end, you can use the return model form attached here, but it is not mandatory. To meet the return deadline, it is sufficient for you to send the communication relating to the exercise of the right of return before the aforementioned period has expired.

Effects of the return

If you exercise the return for the non-compliant product, due to defects existing on delivery, the product will be restored to conformity or with an adequate reduction in the price or with the termination of the order, without undue delay, pursuant to art. 130 of the Consumer Code. For the return methods, consult the sales contract in art. 11. Any refunds will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever comes first. We will collect the goods, in the event of a request for restoration, and the costs of the return will be at our expense. You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

 

 

Return form for products due to lack of conformity

pursuant to articles 128-135 Legislative Decree 206/2005

(fill in and return this form only if you wish to return due to lack of conformity)

Spit. Nickname Snc di Silvi e Piazzi, operational headquarters in via Oberdan n. 24/F, 40126 – Bologna (BO), VAT number 02742231208, tel. +39051225425, email semm@semmstore.com

- I hereby notify the return due to lack of conformity of the following products:

 

 

- Motivation with indication of the defect:

- Request:

□     restoring the product to a state of conformity

□     reduction of the purchase price

□     termination of the purchase with refund of the price paid

- Ordered on:

- Name(s) of the consumer(s):

 

- Address(es) and contact details of the consumer(s):

 

- Signature of the consumer(s) (only if this form is notified in paper version)

 

- Data